Terms & Conditions

Terms and Conditions

By booking any service or purchasing any product or programme with Lead the Way QLD, you agree to the following terms and conditions.

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Payment, Cancellations and Refunds

• All services require a $250 non-refundable deposit to secure your booking.

• The remaining balance must be paid no later than 48 hours prior to the commencement of the service or programme.

• Lead the Way QLD reserves the right to reschedule or cancel services if full payment has not been received by the required time.

• Change of mind does not entitle a client to a refund for any service, programme, or product purchased with Lead the Way QLD.

• Once a booking has been secured, refunds will only be considered in accordance with the cancellation terms outlined in this agreement.

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Cancellations

• Cancellations of one-to-one sessions within 48 hours of the session time are non-refundable.

• One-to-one sessions cancelled within 24 hours, or sessions not attended, are forfeited and cannot be rescheduled.

• Prices and programme options provided following an initial consultation are valid for 3 months from the date issued.

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Safety

• Training sessions are designed to focus on dogs and handler safety. Children should not attend sessions wherever possible.

• If a child must attend, they must be closely supervised at all times, remain out of the training area, and not interact with dogs unless explicitly instructed by the trainer.

• Any accident or injury involving you, your dog, or any accompanying person must be reported immediately at the time it occurs.

• Trainer instructions must be followed at all times.

• Dogs must remain on lead unless expressly instructed otherwise by the trainer.

• You are responsible for your dog at all times during sessions.

• Failure to follow safety instructions may result in immediate termination of the session without refund.

Health and Vaccination

• All dogs must be appropriately vaccinated and treated for internal and external parasites.

• While all reasonable care is taken, Lead the Way QLD cannot guarantee a disease-free environment when dogs are training together or using shared equipment. Owners acknowledge and accept this risk.

• If you choose not to routinely vaccinate your dog, this decision is made entirely at your own risk.

• You must advise Lead the Way QLD prior to any session if your dog:
– Has been unwell
– Has been in contact with a dog carrying a contagious disease
– Is currently in season or showing signs of coming into season

Depending on the circumstances, sessions may need to be postponed or adjusted.

• It is the owner’s responsibility to ensure their dog is fit and healthy to attend training.

• If your dog has known allergies or food intolerances, you must advise prior to the session and provide suitable food where required.

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Equipment

• Lead the Way QLD accepts responsibility for equipment provided by Lead the Way QLD.

• Lead the Way QLD does not accept responsibility for the failure, misuse, or injury caused by equipment not supplied by Lead the Way QLD.

• All dogs will be trained using a trainer-recommended training tool, which may include (but is not limited to) head halters, slip leads, check chains, or e-collars, depending on the dog’s needs and the programme being undertaken.

• Sufficient instruction, guidance, and education will be provided to ensure the handler understands the correct and humane use of any recommended training tool.

• Dogs must attend sessions with appropriately fitted collars, harnesses, and leads unless otherwise advised by the trainer.

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Marketing and Privacy

• Personal information collected during booking is kept confidential and will not be shared with third parties.

• You may receive occasional emails or marketing communications. You may opt out at any time by notifying us.

• Photographs and/or videos may be taken during training sessions for marketing and educational purposes, including social media and website use.

• If you do not consent to this, you must advise prior to the session.

• Media is captured only at the discretion of Lead the Way QLD.

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Disclaimer and Liability

• Participation in dog training activities carries inherent risk.

• By booking with Lead the Way QLD, you acknowledge and accept that risk for yourself, your dog, and any accompanying persons.

• You agree to indemnify Lead the Way QLD against any injury, loss, or damage to persons or property arising from participation in training sessions.

• Your dog and their behaviour remain your sole responsibility at all times, whether or not a trainer is present.

• You agree to inform any person attending in your place that they do so entirely at their own risk.

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Money Back Guarantee – Applicable Programmes Only

Where a money back guarantee is offered, the following conditions apply.

• A written request must be submitted via email within 14 days of your final session.

• The request must include video evidence of the following:

1. Food Motivation Step 1: Dog eating a full meal from a bowl

2. Food Motivation Step 2: Dog eating a full meal from hand
    

3. Food Motivation Step 3: Dog eating a full meal from hand in your garden or equivalent environment
    

4. Marker charging process
    

5. Response to a charged marker
    

6. Homework completed in environments with increasing difficulty
    

7. Play engagement demonstration
    

8. Completion of each stage of e-collar training, if applicable
    

In addition, to qualify for a refund, the client must have:
• Been an active participant within the community group
• Communicated with trainers via WhatsApp when difficulties arose
• Logged into and engaged with all required online learning platforms and coursework

• All evidence must be submitted in full for the request to be considered.

• Failure to meet any of the above requirements will void eligibility for the money back guarantee.